The Effect of Organizational Support on Organizational Citizenship Behavior Mediated By Organizational Commitment

Ni Ketut Rika Harum Sari; Ida Bagus Ketut Surya

doi:10.62951/ijecm.v2i3.767

Authors

Ni Ketut Rika Harum Sari Universitas Udayana
Ida Bagus Ketut Surya Universitas Udayana

DOI:

https://doi.org/10.62951/ijecm.v2i3.767

Keywords:

organizational citizenship behavior, organizational commitment, organizational support

Abstract

This study aims to examine the effect of organizational support on organizational citizenship behavior with organizational commitment as a mediating variable. The sample consisted of 43 respondents selected using a saturated sampling (census) method. Data were collected through questionnaires and analyzed using descriptive statistics and inferential analysis through the Partial Least Squares Structural Equation Modeling (SEM-PLS) approach. The results indicate that organizational support has a positive and significant effect on organizational citizenship behavior. Organizational commitment also has a positive and significant effect on organizational citizenship behavior. Furthermore, organizational support positively and significantly affects organizational commitment. Organizational commitment partially and complementarily mediates the influence of organizational support on organizational citizenship behavior. Theoretically, this research supports the Social Exchange Theory. Practically, the findings can serve as input for the management of Taman Tirtagangga to enhance employee support in order to foster voluntary behaviors and employee commitment.

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