Digital Transformation in the Financial Sector: Implications for Consumer Trust and Security
DOI:
https://doi.org/10.62951/ijecm.v1i1.303Keywords:
Digital transformation, financial sector, consumer trust, data security, fintech, cybersecurity, regulatory frameworkAbstract
The financial sector is undergoing rapid digital transformation, driven by innovations in digital banking, fintech, and AI-driven solutions. This transformation has significant implications for consumer trust and data security. This paper explores the impact of these technological advancements on customer confidence in financial institutions, especially in light of recent data breaches and cybersecurity threats. By analyzing regulatory responses and cybersecurity frameworks, the study emphasizes the critical need for robust protections to build and maintain consumer trust in digital finance. Findings indicate that enhanced security measures and regulatory oversight are essential in safeguarding data and supporting the sustainable growth of digital finance.
Downloads
References
Akinola, O. S., et al. (2021). Understanding Cybersecurity Challenges in the Financial Sector. Journal of Cybersecurity Research.
Arner, D. W., Barberis, J. N., & Buckley, R. P. (2015). The Evolution of Fintech: A New Post-Crisis Paradigm? Georgetown Journal of International Law.
Bank Indonesia. (2021). Digital Payment Systems Report. Jakarta: Bank Indonesia.
BRI. (2020). Enhancing Consumer Trust in Digital Banking. Internal Report.
Cheng, J., et al. (2017). Cybersecurity in the Financial Sector: Threats and Best Practices. International Journal of Digital Security.
Finlay, S. M. (2018). Data Protection Laws and Consumer Privacy in the EU. European Law Review.
Gefen, D., et al. (2003). Trust and the Adoption of E-Commerce in Financial Services. Management Information Systems Quarterly.
Gomber, P., et al. (2017). Digital Finance and Fintech: Current Research and Future Directions. Journal of Financial Stability.
OJK. (2021). Data Security Regulations in the Financial Sector. Jakarta: OJK.
Otoritas Jasa Keuangan (OJK). (2020). Financial Sector Data Breach and Consumer Protection. Jakarta: OJK.
Sarkodie, S., & Adams, S. (2018). Cybersecurity in Emerging Markets. Journal of International Financial Studies.
UNCTAD. (2021). Financial Services and Digital Transformation: A Global Perspective. Geneva: United Nations.
World Economic Forum. (2020). The Future of Financial Services in the Digital Era. WEF Report.
Yuliansyah, Y., et al. (2020). Fintech and Financial Inclusion in Indonesia. Asian Development Journal.
Zhuang, J., & Griffith, B. (2013). Developmental Impacts of Foreign Direct Investment in Asia. Asian Development Review.
Additional Files
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 International Journal of Economics, Commerce, and Management
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.