The Influence of Service Quality, Facilities and Prices on Visitor Satisfaction at the Gajah Mungkur Reservoir Tourism Object, Wonogiri Regency

Rahmatika Nur Utami; Laksono Sumarto; Zandra Dwanita Widodo

doi:10.62951/ijecm.v1i4.174

Authors

Rahmatika Nur Utami Tunas Pembangunan University
Laksono Sumarto Tunas Pembangunan University
Zandra Dwanita Widodo Tunas Pembangunan University

DOI:

https://doi.org/10.62951/ijecm.v1i4.174

Keywords:

Quality of Service, Facilities, Visitor Satisfaction, Price

Abstract

Study This aim For knowing : (1) Influence quality service to satisfaction visitors , (2) Influence facility to satisfaction visitors , (3) Influence price to satisfaction visitors , (4) Influence quality services , facilities , and price to satisfaction visitors . Study This manifold quantitative with use type of primary data. Testing analysis data quality using test validity And test reliability . Technique analysis of the data used is multiple linear regression . Study This use purposive sampling method where samples taken is from consideration data certain Where generally customized with objective And problem study And sample in study This totaling 100 respondents who are visitors Object Tour Gajah Mungkur Reservoir Regency Wonogiri . Technique deep data collection study This with spread questionnaire with scale likert to respondents . Results study This in a way t test shows that each variable quality services , facilities , and price in a way Partial own influence positive And significant to satisfaction visitors Object Tour Gajah Mungkur Reservoir Regency Wonogiri . As well as, deep F test shows that variable quality services , facilities , and price in a way simultaneous own influence positive And significant to satisfaction visitors Object Tour Gajah Mungkur Reservoir Regency Wonogiri . Whereas results test coefficient determination R ² own mark Adjusted R Square is 70.2 % which means variable satisfaction visitors influenced by existing variables on study This And the remaining 29.8% is affected by other variables outside study

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