Putu Anom Wisnu Wisnawa, Anak Agung Putu Agung, I Nengah Suardhika. The Influence of Word of Mouth (WOM) and Customer Relationship Management (CRM) on Customer Loyalty at PT Garuda Sertifikasi Indonesia with Customer Delight as a Mediating Variable. IJEMS [Internet]. 2025 Aug. 6 [cited 2026 Jan. 5];2(3):213-8. Available from: https://international.areai.or.id/index.php/IJEMS/article/view/921