PUTU ANOM WISNU WISNAWA; ANAK AGUNG PUTU AGUNG; I NENGAH SUARDHIKA. The Influence of Word of Mouth (WOM) and Customer Relationship Management (CRM) on Customer Loyalty at PT Garuda Sertifikasi Indonesia with Customer Delight as a Mediating Variable. International Journal of Economics and Management Sciences, [S. l.], v. 2, n. 3, p. 213–218, 2025. DOI: 10.61132/ijems.v2i3.921. Disponível em: https://international.areai.or.id/index.php/IJEMS/article/view/921. Acesso em: 5 jan. 2026.