RINY TRI YULIANDITA; M.NATSIR NUGROHO; NOFIERNI NOFIERNI. Customer Retention Enhancement Strategies Using Bal-anced Scorecard During Service Expansion and Excellence Center Development. International Journal of Economics and Management Sciences, [S. l.], v. 3, n. 2, p. 66–81, 2026. DOI: 10.61132/ijems.v3i2.1194. Disponível em: https://international.areai.or.id/index.php/IJEMS/article/view/1194. Acesso em: 4 oct. 2026.