(1)
Putu Anom Wisnu Wisnawa; Anak Agung Putu Agung; I Nengah Suardhika. The Influence of Word of Mouth (WOM) and Customer Relationship Management (CRM) on Customer Loyalty at PT Garuda Sertifikasi Indonesia With Customer Delight As a Mediating Variable. IJEMS 2025, 2, 213-218.