Pardamean H Situmorang, Chablullah Wibisono, I Wayan Catrayasa. The Influence of Service Standard Operating Procedures (SOP), Competence, Innovation on Public Satisfaction Through Service Quality as an Intervening Variable at the Balai Karantina Pertanian Kelas I Batam. IJEMA [Internet]. 2024 Aug. 28 [cited 2024 Nov. 5];1(3):360-78. Available from: https://international.areai.or.id/index.php/IJEMA/article/view/211