PARDAMEAN H SITUMORANG; CHABLULLAH WIBISONO; I WAYAN CATRAYASA. The Influence of Service Standard Operating Procedures (SOP), Competence, Innovation on Public Satisfaction Through Service Quality as an Intervening Variable at the Balai Karantina Pertanian Kelas I Batam. International Journal of Economics, Management and Accounting, [S. l.], v. 1, n. 3, p. 360–378, 2024. DOI: 10.61132/ijema.v1i3.211. Disponível em: https://international.areai.or.id/index.php/IJEMA/article/view/211. Acesso em: 5 nov. 2024.