Qualitative Analysis of Factors Affecting Employee Job Satisfaction Using Analytical Hierarchy Process (AHP) at PT. Tirta Perkasa Sejahtera

Adinda Jennifer Pardede; Taufik Andriadi; Indira Shofia; I Made Suparta

doi:10.61132/ijema.v2i4.795

Authors

Adinda Jennifer Pardede Universitas 17 Agustus 1945 Surabaya
Taufik Andriadi Universitas 17 Agustus 1945 Surabaya
Indira Shofia Universitas 17 Agustus 1945 Surabaya
I Made Suparta Universitas 17 Agustus 1945 Surabaya

DOI:

https://doi.org/10.61132/ijema.v2i4.795

Keywords:

Analytical Hierarchy Process (AHP), Employee Satisfaction, Human Resource Management, Work Environment

Abstract

This study seeks to identify and prioritize the factors influencing employee job satisfaction at PT. Tirta Perkasa Sejahtera using the Analytical Hierarchy Process (AHP). The research integrates both literature review and expert judgment to determine factors such as work environment, interpersonal relationships, compensation systems, career development, and work-life balance. AHP was used to analyze pairwise comparison matrices to establish the relative weight of each criterion. The results showed that compensation and career development were the most influential factors, followed by work-life balance, work environment, and interpersonal relationships. The study provides a quantitative basis for management to enhance employee satisfaction and improve organizational performance.

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References

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