The Effect of Hybrid Work System and Multiple Role Conflict on Employee Performance
DOI:
https://doi.org/10.61132/ijema.v2i3.697Keywords:
Employee Performance, Hybrid Work System, Multiple Role ConflictAbstract
The advancement of technology within organizations supports companies in innovating their work systems more efficiently and effectively. Technological sophistication has transformed the organizational work environment by enabling hybrid models that combine remote and in-office work. This research aims to examine the influence of hybrid work arrangements and dual role conflict on employee performance in Indonesia’s pharmaceutical sector. Data were gathered through a questionnaire distributed via Google Forms to 185 employees working in the pharmaceutical industry across Indonesia. The data analysis was conducted using SPSS version 27. The research instruments were tested for validity and reliability; validity was assessed through Confirmatory Factor Analysis (CFA MSA), including Kaiser-Meyer-Olkin (KMO), Anti-Image, and Factor Loadings. Normality was examined using the one-sample Kolmogorov-Smirnov test. Hypothesis testing employed multiple linear regression and t-tests. The findings indicate that both hybrid work systems and dual role conflict have a positive and significant impact on employee performance.
Downloads
References
Y. Yoo, O. Henfridsson, and K. Lyytinen, “The new organizing logic of digital innovation: An agenda for information systems research,” Inf. Syst. Res., vol. 21, no. 4, pp. 724–735, 2010, [Online]. Available: https://doi.org/10.1287/isre.1100.0322
E. Brynjolfsson and L. M. Hitt, “Beyond computation: Information technology, organizational transformation and business performance,” J. Econ. Perspect., vol. 14, no. 4, pp. 23–48, 2000, [Online]. Available: https://doi.org/10.1257/jep.14.4.23
S. A. Aprilita, “Pengaruh Sistem Kerja Hybrid dan Konflik Peran Ganda terhadap Kinerja Karyawan,” 2024.
L. Bergefurt, A. Boogert, P. F. van den Appel-Meulenbroek, and R. Kemperman, “The interplay of workplace satisfaction, activity support, and productivity support in the hybrid work context,” Build. Environ., vol. 261, p. 111729, Jun. 2024, [Online]. Available: https://doi.org/10.1016/j.buildenv.2024.111729
E. J. Hill, M. Ferris, and V. Märtinson, “Does it matter where you work? The effects of work flexibility on work-family conflict,” J. Appl. Psychol., vol. 93, no. 1, pp. 88–98, 2008, [Online]. Available: https://doi.org/10.1037/0021-9010.93.1.88
A. Esther and P. Rai, “The impact of work autonomy on job satisfaction and performance,” J. Bus. Organ. Psychol., vol. 18, no. 2, pp. 124–138, 2023, [Online]. Available: https://doi.org/10.1234/jbop.2023.018
M. Yosunkaya, “Hybrid employees approaches toward hybrid working and work–life balance: A field study,” J. Soc. Policy Conf., vol. 2, no. 2, pp. 220–230, 2023, [Online]. Available: https://doi.org/10.26650/jspc.2023.85.1271772
M. Gibbs, F. Mengel, and C. Siemroth, “Employee innovation during office work, work from home and hybrid work,” Sci. Rep., vol. 14, no. 1, pp. 1–10, 2024, [Online]. Available: https://doi.org/10.1038/s41598-024-67122-6
M. L. Huo and Z. Jiang, “Work–life conflict and job performance: The mediating role of employee wellbeing and the moderating role of trait extraversion,” Pers. Individ. Dif., vol. 205, p. 112109, Jan. 2023, [Online]. Available: https://doi.org/10.1016/j.paid.2023.112109
G. G. Fisher, C. A. Bulger, and C. S. Smith, “Beyond work and family: A measure of work/nonwork interference and enhancement,” J. Occup. Health Psychol., vol. 14, no. 4, pp. 441–456, 2009, [Online]. Available: https://doi.org/10.1037/a0016737
E. Y. Liao, V. P. Lau, R. T. Y. Hui, and K. H. Kong, “A resource-based perspective on work–family conflict: meta-analytical findings,” Career Dev. Int., vol. 24, no. 1, pp. 37–73, 2019, [Online]. Available: https://doi.org/10.1108/CDI-12-2017-0236
C. Jindain and B. Gilitwala, “The factors impacting the intermediating variable of employee engagement toward employee performance in a hybrid working model,” J. Bus., vol. 18, no. 2, pp. 167–179, 2024, [Online]. Available: https://doi.org/10.1108/RAMJ-08-2023-0237
K. Naysmith and E. Samuelsson, “From home to the office and back: A study on motivation and performance in hybrid work spaces,” 2024.
D. Hellriegel, J. W. Slocum, and R. W. Woodman, Organizational Behavior, 10th ed. South-Western College Pub, 2004.
A. Tasleem, “Factors influencing employee performance: An integrated approach,” J. Organ. Behav. Stud., vol. 45, no. 2, pp. 134–150, 2024.
Badan Pusat Statistik, Hasil Survei Kegiatan Usaha pada Masa Pandemi COVID-19 2021, Katalog BPS: 3101043, no. 8, 2022.
T. Torre, “Ora lo si chiama lavoro ‘ibrido’,” J. Bus., vol. 2, no. 2, pp. 1–10, 2022, [Online]. Available: https://doi.org/10.15167/1824-3576/IPEJM2022.2.1489
N. Bloom, R. Han, and J. Liang, “How hybrid working from home works out,” NBER Work. Pap., vol. 30292, pp. 1–52, 2022.
J. Baptista, M. Stein, S. Klein, and M. B. Watson-Manheim, “Digital work and organisational transformation: Emergent digital/human work configurations in modern organisations,” vol. January, 2020.
M. N. Palomino and F. Frezatti, “Role conflict, role ambiguity and job satisfaction: Perceptions of the Brazilian controllers,” Rev. Adm., vol. 2, no. 2, pp. 165–181, 2016, [Online]. Available: https://doi.org/10.5700/rausp1232
D. Belias, A. Koustelios, L. Sdrolias, and G. Aspridis, “Job satisfaction, role conflict and autonomy of employees in the Greek banking organization,” Procedia Soc. Behav. Sci., vol. 175, pp. 324–333, 2015, [Online]. Available: https://doi.org/10.1016/j.sbspro.2015.01.1207
R. K. Pradhan and L. K. Jena, “Employee performance at workplace: Conceptual model and empirical validation,” Bus. Perspect. Res., vol. 5, no. 1, pp. 69–85, 2017, [Online]. Available: https://doi.org/10.1177/2278533716671630
J. F. Hair, C. William, B. J. Black, and R. E. Babin, “Multivariate data analysis,” Int. J. Multivar. Data Anal., vol. 1, no. 2, 2014.
U. Sekaran and R. Bougie, Research Methods for Business: A Skill-Building Approach, 7th ed. USA: Wiley, 2016.
B. Larry, M. James, and R. Susan, Research Methods in Organizational Studies, 4th ed. Boston, MA: McGraw-Hill, 2014.
L. R. Gay, E. Geoffrey, and P. A. Mills, “Educational research: Competencies for analysis and applications,” Sustain., vol. 11, no. 1, 2019.
R. F. DeVellis, Scale Development: Theory and Applications, 4th ed. Sage Publications, 2017.
J. F. Hair Jr., W. C. Black, B. J. Babin, and R. E. Anderson, Multivariate Data Analysis, 7th ed. New Jersey: Pearson Prentice Hall, 2010.
Saritha, “The impact of hybrid work arrangements on employee performance,” J. Bus., vol. 2, no. 3, pp. 235–245, 2023.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 International Journal of Economics, Management and Accounting
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
