The Influence of Leadership Styles on Employee Motivation and Organizational Performance in the Service Sector

Budi Santoso; Agus Hidayat; Tuti Andriani

doi:10.61132/ijema.v1i1.316

Authors

Budi Santoso Universitas Udayana
Agus Hidayat Universitas Udayana
Tuti Andriani Universitas Udayana

DOI:

https://doi.org/10.61132/ijema.v1i1.316

Keywords:

Leadership styles, employee motivation, organizational performance, service sector, transformational leadership, employee satisfaction

Abstract

This study investigates how different leadership styles, such as transformational and transactional, affect employee motivation and organizational performance within the service sector. Through a survey of service-based organizations, the research highlights the relationship between leadership approach, employee satisfaction, and overall productivity. Findings suggest that transformational leadership significantly enhances motivation and performance, offering a strategic advantage in a competitive market.

Downloads

References

Bass, B. M. (1985). Leadership and Performance beyond Expectations. Free Press.

Bass, B. M., & Avolio, B. J. (1994). Improving Organizational Effectiveness through Transformational Leadership. Sage Publications.

Burns, J. M. (1978). Leadership. Harper & Row.

Burns, J. M. (2003). Transforming Leadership. Atlantic Monthly Press.

Gagné, M., & Deci, E. L. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331–362.

Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work. Organizational Behavior and Human Performance, 16(2), 250–279.

Herzberg, F. (1966). Work and the Nature of Man. World Publishing.

Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The Motivation to Work. Wiley.

Judge, T. A., & Piccolo, R. F. (2004). Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology, 89(5), 755–768.

Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370–396.

Northouse, P. G. (2018). Leadership: Theory and Practice. Sage Publications.

Podsakoff, P. M., et al. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1(2), 107–142.

Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior. Pearson.

Spreitzer, G. M., & Porath, C. (2012). Creating sustainable performance. Harvard Business Review, 90(1/2)

Yukl, G. (2013). Leadership in Organizations. Pearson.

Lestari, T. W., Sucipto, A., & Respatiningsih, H. (2023, December). Implementation Of Green Business Ecoprint Industry In Purworejo Regency. In International Conference On Digital Advanced Tourism Management And Technology (Vol. 1, No. 1, pp. 126-131).

Arini, A., & Respatiningsih, H. (2024). Upskilling and Reskilling in Improving Competence of Competitive Human Resources in the Era of Digital Economy. Brilliant International Journal Of Management And Tourism, 4(1), 137-150.

Dyah, I. A., Dessyani, D., & Probowati, A. (2022). WORD OF MOUTH AND REFERENCE GROUPS ON HNI HERBAL PRODUCTS IN SURAKARTA. International Journal of Economics, Business and Accounting Research (IJEBAR), 6(4).

Probowati, A., & Nugrahani, D. S. (2022). EMPLOYEE PERFORMANCE STUDY DEPARTMENT OF PUBLIC WORKS AND SPATIAL PLANNING BANJARNEGARA DISTRICT. International Journal of Economics, Business and Accounting Research (IJEBAR), 6(3), 2394-2402.

Rusmiyatun, R. (2021). Evaluasi proses penganggaran dana bantuan operasional sekolah di Kabupaten Purworejo. SEGMEN Jurnal Manajemen dan Bisnis, 17(2).

Respatiningsih, H. (2021, March). The impact of E-Commerce on the marketing performance of MSMEs during the Covid-19 pandemic mediated by competitive advantage. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 166–169). Atlantis Press.DOI 10.2991/aebmr.k.210311.032

Respatiningsih, H. (2011). Manajemen Kredit Usaha Mikro Kecil dan Menengah (UMKM). SEGMEN Jurnal Manajemen Dan Bisnis, 7(1), 31-44.

Lestari, T. W., Sucipto, A., & Respatiningsih, H. (2023, December). Implementation Of Green Business Ecoprint Industry In Purworejo Regency. In International Conference On Digital Advanced Tourism Management And Technology (Vol. 1, No. 1, pp. 126-131).

Wakhdan, W., Sucipo, A., & Siyami, N. (2023). COMPETENCE AND LITERACY AS A MODEL FOR THE DEVELOPMENT OF COMPETITIVE MILLENNIAL FARMERS IN PURWOREJO REGENCY. Jurnal Scientia, 12(03), 2658-2664. https://doi.org/10.58471/scientia.v12i03.1604