The Influence of Perceived Organizational Support on Organizational Citizenship Behavior with Organizational Commitment as a Mediating Variable  (Study on Nook Restaurant Bali Employees)

Gede Rio Selwy Ferdinan; I Gusti Ayu Manuati Dewi

doi:10.61132/ijema.v1i4.256

Authors

Gede Rio Selwy Ferdinan Universitas Udayana
I Gusti Ayu Manuati Dewi Universitas Udayana

DOI:

https://doi.org/10.61132/ijema.v1i4.256

Keywords:

perceived organizational support, organizational citizenship behavior, organizational commitment, social exchange theory

Abstract

Successful organizations need employees who will go beyond their formal duties and are willing to deliver performance that exceeds expectations. The purpose of this research is to explain the influence of perceived organizational support on organizational citizenship behavior with organizational commitment as a mediating variable in NOOK restaurant Bali employees. The theory used in this research is Social Exchange Theory. The sample in this study amounted to 90 people who were determined using saturated sampling techniques. Data was collected through distributing a Google Form questionnaire using the SMART PLS 3.0 model data analysis technique. The results of this research show that perceived organizational support has a positive and significant effect on organizational citizenship behavior, perceived organizational support has a positive and significant effect on organizational commitment, organizational commitment has a positive and significant effect on organizational citizenship behavior, and organizational commitment is able to mediate the effect of perceived organizational support on organizational citizenship behavior. It is hoped that the results of this research can be used as consideration and input for restaurant management in making policies to improve organizational citizenship behavior.

Downloads

Download data is not yet available.

References

Agustama, I. M. D., & Giantari, I. G. A. K. (2020). Pengaruh Iklim Organisasi terhadap Stres Kerja dan Komitmen Organisasional Karyawan LPD Desa Adat Jimbaran. E-Jurnal Manajemen, 9 (6), hal. 2065-2084.

Alfiana, D. (2020). Peran Perceived Organizational Support an Psychological Empowerment terhadap Kinerja Karyawan melalui Organizational Citizenship Bahavior. Jurnal Ilmu Manajemen, 8 (3), hal. 839-851.

Allen, N. J., & Meyer, J. P. (1990). The Measurement and Antecedents of Affective, Continuance and Normative Commitment to The Organization. Journal of Occupational Psychology, 63, pp. 1-18.

Angraini, R., Parawangi, A., & Mustari, N. (2021). Pengaruh Komitmen Organisasi terhadap Kinerja Pegawai di Badan Kepegawaian dan Diklat Daerah Kabupaten Enrekang. Journal Unismush, 2 (3), hal. 875-888.

Apriliani, S. D., & Wati, I. R. (2023). Pengaruh Dukungan Organisasional terhadap Organizational Citizenship Behavior (OCB) dengan Komitmen Organisasional sebagai Variabel Intervening (Studi pada Koperasi Mitra Dhuafa Regional K Jawa Timur). Diponegoro Journal Of Management, 12 (3), hal. 1-15.

Arumi, M. S., Aldrin, N., & Murti, T. R. (2019). Effect of Organizational Culture on Organizational Citizenship Behavior with Organizational Commitment as a Mediator. Research in Business and Social Science, 8 (4), pp. 124-132.

Asrunputri, A. P. (2023). Pengaruh Kepuasan Kerja, Keterlibatan Kerja, dan Perceived Organizational Support terhadap Komitmen Organisasional pada Bank Syariah Mandiri. Jurnal Dinamika Manajemen Dan Bisnis (JDMB), 11 (2), hal. 1-17.

Ayu, D., Survival, S., & Hastuti, T. (2022). Pengaruh Perceived Organizational Support terhadap Organizational Citizenship Behavior dengan Komitmen Organisasional sebagai Variabel Mediasi. Jurnal Manajemen Sains Dan Organisasi, 3 (1), hal. 21-29.

Azhar, A., Sari, E. Y. D., & Anam, C. (2019). Pengaruh Persepsi Dukungan Organisasi dan Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB) dengan Komitmen Organisasi sebagai Variabel Mediator. AKUNTABEL, 16 (1), hal. 36 - 46.

Bala, N., Dipoatmodjo, T. S. P., Amin, A. M., Musa, C. I., & Haeruddin, M. I. M. (2023). Pengaruh Lingkungan Kerja terhadap Komitmen Organisasional Pegawai Kantor Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Luwu Utara. Jurnal Ekonomi dan Manajemen, 3 (4), hal. 65-72.

Bangun, O. V., Supartha, I. W. G., & Subudi, M. (2017). Pengaruh Person-Job Fit dan Person-Organization Fit Terhadap Komitmen Organisasional dan Organizational Citizenship Behavior (OCB). E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 6 (5), hal. 2071-2102.

Cahayu, A. & Rahyuda, A. G. (2019). Pengaruh Perceived Organizational Support terhadap Komitmen Organisasional dengan Kepuasan Kerja sebagai Variabel Mediasi. E-Jurnal Manajemen, 8 (10), hal. 6042-6058.

Charmiati, P. G. H. A., & Surya I. B. K. S. (2019). Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB) dengan Komitmen Organisasional sebagai Variabel Mediasi. E-Jurnal Manajemen Unud, 8 (3), hal. 1784-1812.

Dalimunthe, L. & Zuanda, M. I. (2020). Pengaruh Self-Efficacy, Perceived Organizational Support Dan Employee Engagement terhadap Organizational Citizenship Behavior pada Perusahaan Daerah Air Minum Kota Padang. Jurnal Manajemen Pendidikan dan Ilmu Sosial, 1 (1), hal. 114-126.

Darmika, N. K. A. P., & Sriathi, A. A. A. (2019). Pengaruh Pengembangan Karier, Komitmen Organisasional dan Perceived Organizational Support terhadap Retensi Karyawan. E-Jurnal Manajemen, 8(7), hal. 4153-4182.

Dewi, D. P., Indriati, F., & Soeling, P. D. (2020). Effect Of Perceived Organizational Support, Quality Of Work-Life and Employee Engagement on Employee Performance. International Journal of Management, 11 (6), pp. 707-717.

Dwika, I. A. P., & Adnyani, I. G. A. D. (2020). Keadilan Organisasional, Trust, dan Komitmen Organisasional Berpengaruh terhadap Organizational Citizenship Behavior pada Karyawan. E-Jurnal Manajemen, 9 (6), hal. 2207-2226.

Fadlilah, C. A. (2019). Pengaruh Perceived Organizational Support dan Keadilan Organisasional terhadap Organizational Citizenship Behavior melalui Kepuasan Kerja (Studi pada Karyawan PT Purnama Indonesia Sidoarjo). Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Surabaya, 7 (2), hal. 437-447.

Farzaneh, J., Farashah, A. D., & Kazemi, M. (2014). The Impact of Person-Job Fit and Person-Organization Fit on OCB: The Mediating and Moderating Effects of Organizational Commitment and Psychological Empowerment. Personnel Review, 43(5), pp. 672-691.

Fatmasari, I. K., & Rozaq, K. (2023). Pengaruh Persepsi Dukungan Organisasi dan Motivasi Intrinsik terhadap Organizational Citizenship Behavior melalui Komitmen Organisasi sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 11 (3), hal. 576-588.

Fatmawati, A. & Azizah, N. S. (2022). Pengaruh Kecerdasan Emosional dan Perceived Organizational Support terhadap Organizational Citizenship Behavior dengan Komitmen Organisasi sebagai Variabel Intervening (Studi pada PNS di Badan Pusat Statistik Kabupaten Kebumen). Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi. 4 (2), hal. 154-180.

Fung, N. S., Ahmad, A., & Omar, Z. (2012). Work-Family Enrichment: It’s Mediating Role in The Relationships between Dispositional Factors and Job Satisfaction. International journal of Academic Research in Business and Social Sciences, 2 (11), pp. 11-88.

Ghozali, I. & Latan, H. (2015). Partial Least Squares Konsep, Teknik dan Aplikasi Program SmartPLS 3.0. Ed. Ke-2. Semarang: Badan Penerbit Universitas Diponegoro.

Ghozali, I. (2014). Structural Equation Modeling, Metode Aleternatif dengan Partial Least Square (PLS). Edisi 4. Semarang: Badan Penerbit Universitas Diponegoro.

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks, Sage.

Haryani & Herawati, J. (2021). Analisis Peran Mediasi Kepuasan Kerja dan Komitmen Organisasi dalam Hubungan antara Persepsi Dukungan Organisasional dan Perilaku Kewargaan Organisasional pada Karyawan. Jurnal Pendidikan Ekonomi dan Kewirausahaan, 5 (1), hal. 141-152.

Iskandar, I., Hutagalung, D. J., & Adawiyah, R. (2019). The Effect of Job Satisfaction and Organizational Commitment Towards Organizational Citizenship Behavior (OCB): A Case Study on Employee of Local Water Company “Tirta Mahakam” Kutai Kartanegara Indonesia. Jurnal Ekonomi Bisnis Dan Kewirausahaan, 8 (3), pp. 236–249.

Jehanzeb, K. (2020). Does Perceived Organizational Support and Employee Development Influence Organizational Citizenship Behavior? Person–Organization Fit as Moderator. European Journal of Training and Development, 44 (7), pp. 637-657.

Kusuma, N. T., Kurniawan, I. S., & Herawati, J. (2021). Mediasi Work Engagement pada Perceived Organizational Support yang dirasakan terhadap Job Satisfaction dan Organizational Citizenship Behavior. Jurnal Ilmiah Ekonomi Dan Bisnis, 18 (2), hal. 128-136.

Lubis, F. (2022). Kontribusi Perceived Organizational Support terhadap Komitmen Organisasi pada Anggota Kepolisian Republik Indonesia. Syntax Literate; Jurnal Ilmiah Indonesia, 7 (2), hal. 2037-2044.

Lukito, R. (2020). Pengaruh Organizational Citizenship Behavior terhadap Kinerja Karyawan melalui Kepuasan Kerja pada Produksi PVC di UD. Untung Jaya Sidoarjo. Agora, 8 (2), hal. 1-9.

Mahardika, I. N. B. P., & Wibawa, I. M. A. (2019). Pengaruh Budaya Organisasi Kepuasan Kerja dan Komitmen Organisasional terhadap Organizational Citizenship Behavior pada Karyawan (Doctoral Dissertation, Udayana University). E-jurnal Manajemen Unud, 8 (1), hal. 7340-7370.

Mangindaan, B., Tewal, B., & Dotulong, L. O. (2020). Pengaruh Budaya Organisasi, Komitmen Organisasi, dan Kompetensi terhadap Organizational Citizenship Behavior pada Hotel Sutan Raja Amurang. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 8 (1), hal. 1-12.

Maulana, M. A. (2021). Pengaruh Motivasi Kerja dan Lingkungan Kerja terhadap Perilaku Organizational Citizenship Behavior (OCB) pada Bank BTN Cabang Malang. Jurnal Ilmiah Mahasiswa FEB, 9 (2), hal. 1-9.

Maulana, R. I. (2020). Pengaruh Kepemimpinan Transformasional, Kepuasan Kerja dan Komitmen Organisasional terhadap Organizational Citizenship Behavior PT Sinergi. Jurnal Ecodemica: Jurnal Ekonomi, Manajemen, dan Bisnis, 4 (2), hal. 251–263.

Narwastu, V. Y., Widjaja, D. C., & Setiawan, R. (2023). Pengaruh Perceived Organizational Support (POS) terhadap Organizational Citizenship Behavior (OCB) melalui Employee Development (ED) dan Organizational Commitment (OC) sebagai Variabel Mediasi pada Tenaga Kependidikan di Salah Satu Perguruan Tinggi Swasta (PTS) di Surabaya. Jurnal Manajemen dan Organisasi (JMO), 14 (2) hal. 139-160.

Neysyah, N. H. Suwarto, & Kumalasari, F. (2023). Pengaruh Perceived Organizational Support dan Job Insecurity terhadap Kinerja Karyawan (Studi pada PT. Damai Jaya Lestari Kec. Polinggona Kab. Kolaka). Jurnal Akuntansi Keuangan Dan Bisnis, 1(2), 202–212.

Nurjanah. S., Pebianti, V., & Handaru, A. W. (2020). The Influence of Transformational Leadership, Job Satisfaction, and Organizational Commitments on Organizational Citizenship Behavior (OCB) in The Inspectorate General of The Ministry of Education and Culture. Cogent Business & Management, 7 (1), pp. 1-12.

Onyeka, O. P., & Onuoha, B. C. (2021). Organizational Support Practices and Employee Engagement Of The Oil And Gas Sector In Nigeria. EPRA International Journal of Economics, Business and Management Studies (EBMS), 8 (10), 21–34

Organ, D. W. (1997). Organizational Citizenship Behavior : its Construct Clean Up Time. Human Performance, 10 (2), pp. 85-97.

Pramesty, I. G. A. A. D., Sudja, N., & Yuesti, A. (2020). The Effect of Leadership and Organizational Commitment to Organizational Citizenship Behavior and Work Achievement. Scientific Research Journal, 8 (9), pp. 125-133.

Purwanto, A., Purba, J. T., Bernarto, I., & Sijabat R. (2021). Effect of Transformational Leadership, Job Satisfaction, and Organizational Commitments on Organizational Citizenship Behavior. Jurnal Inovasi Bisnis, 9, pp.61- 69.

Rahmawati, A. D., & Mulyana, O. P. (2020). Hubungan antara Perceived Organizational Support dengan Komitmen Organisasi pada Guru SMA Negeri I Soko. Jurnal Penelitian Psikologi, 8 (1), hal. 23-35.

Rhoades, L. & Eisenberger, R. (2002). Perceived Organizational Support: A Review of the Literature. Journal of Applied Psychology, 87 (4), pp. 698-714.

Rizki, S. D., & Hakim, A. A. A. A. (2020). Organizational Citizenship Behavior (OCB) Pegawai. Jurnal Manajemen UST Jogja, 10 (2), hal. 147-158.

Rulianti, E. & Pardede, R. H. (2022). Pengaruh Komitmen Organisasional, Kepuasan Kerja, dan Budaya Organisasi Terhadap Organizational Citizenship Behavior. Eqien-Jurnal Ekonomi dan Bisnis, 10(1), 341-350.

Sadhana, I. P. D & Satrya, I. G. B. H. (2020). Kerja Memediasi Pengaruh Perceived Organizational Support terhadap Organizational Citizenship Behavior pada Marga Yumna Adventure. E-Jurnal Manajemen. 9 (7), hal. 2830-2851.

Saepudin, U. & Djati, S. P. (2019). Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB) Guru dengan Komitmen Organisasional sebagai Variabel Mediasi. Jurnal Ilmiah Bisnis, Pasar Modal, dan UMKM, 2 (1), hal. 123-136.

Saputra, W. P. E. & Supartha, I. W. G. (2019). Pengaruh Budaya Organisasi dan Dukungan Organisasi terhadap OCB dimediasi oleh Komitmen Organisasional. E-Jurnal Manajemen, 8 (12), hal. 7134-7153.

Shams, M. S., Niazi, M. M., & Asim, F. (2020). The Relationship between Perceived Organizational Support, Employee Engagement, and Organizational Citizenship Behavior: Application of PLS-SEM Approach. Kardan Journal of Economics and Management Sciences, 3 (1), pp. 35-55.

Sholikhah, C. I. R., & Frianto, A. (2022). Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior (OCB) pada Perusahaan Ritel. Jurnal Ilmu Manajemen, 10 (1), hal. 291–301.

Sitio, V. S. S. (2021). Pengaruh Komitmen Organisasi dan Budaya Organisasi Terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior Sebagai Variabel Intervening pada PT. Emerio Indonesia. Jurnal Ilmiah M. Progress, 11 (1), hal. 22-37.

Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif dan Kombinasi (Mixed Methods). Bandung: Alfabeta.

Sumardjo, M. & Supriyadi, Y. N. (2022). Perceived Organizational Commitment Mediates the Effect of Perceived Organi-zational Support and Organizational Culture on Organizational Citizenship Behavior. General Management, 24 (192), pp. 376-384.

Sunarto & Suparji. (2020). Peran Perceived Organizational Support dan Organizational Commitment dalam Model SDIDTK. Magetan: Prodi Kebidanan Magetan & Poltekkes Kemenkes Surabaya.

Sutanto, M. & Setiawan, R. (2018). Pengaruh Perceived Organizational Support (POS) terhadap Organizational Citizenship Behavior (OCB) dengan Organizational Trust sebagai Variabel Intervening di Hypermart Royal Plaza Surabaya. Agora, 6 (1), pp. 1-10.

Tjandra, H. C., Wijaya, A., & Thio, S. (2018). Pengaruh Perceived Organizational Support terhadap Komitmen Afektif Karyawan Hotel di Surabaya. Jurnal Hospitality dan Manajemen Jasa, 6 (2), hal. 510-523.

Tumangken, T. G., Areros, W. A., & Rumawas, W. (2020). Pengembangan Sumber Daya Manusia dan Komitmen Organisasional terhadap Kinerja Karyawan PT. Sinar Terang Mandiri. Jurnal Administrasi Bisnis, 10 (2), 93–99.

Udin, M. D. (2015). Analisis Perilaku Sosial Masyarakat Dusun Plosorejo Desa Kemaduh Kab. Nganjuk Dalam Tradisi Yasinan dan Tahlilan (Study Deskriptif Melalui Pendekatan Teori Pertukaran Sosial). Tribakti: Jurnal Pemikiran Keislaman, 26 (2), hal. 342-361.

Untari, N. M. R., Sujana, I. W., & Novarini, N. N. A. (2021). Pengaruh Kecerdasan Emosional, Motivasi Ekstrinsik, dan Dukungan Organisasional terhadap Kinerja Karyawan pada Perumda Tirta Amertha Buana Kabupaten Tabanan. Jurnal EMAS 2(3), 1-9.

Wulandari, S. & Andriani, C. (2019). Pengaruh Perceived Organizational Support terhadap Organizational Citizenship Behavior dengan Komitmen Organisasional sebagai Variabel Mediasi pada Perawat Rawat Inap Rumah Sakit Tentara Dr. Reksodiwiryo Padang. Jurnal Kajian Manajemen dan Wirausaha, 1 (2), hal. 73-82.