Muhammad Rodhita Arfiandi, Muhammad Firdaus, and Tamriatin Hidayah. “The Effect of E-Service Quality and E-Trust Whatsapps Reminder on Loyalty Through Customer Satisfaction BPJS Ketenagakerjaan Banyuwangi Regency”. International Journal of Economics, Commerce, and Management 2, no. 2 (March 18, 2025): 291–303. Accessed December 5, 2025. https://international.areai.or.id/index.php/IJECM/article/view/612.