Innovation in Development Administration : Using Technology to Enhance Transparency and Accountability
DOI:
https://doi.org/10.62951/ijecm.v2i2.646Keywords:
Accountability, Development administration, E-governance, Public administration, TransparencyAbstract
This research examines innovations in development administration through the application of technology to enhance transparency and accountability in governance processes. Using a case study approach across three regional governments in Indonesia, the study analyzes the implementation of information and communication technologies (ICTs) in public administration systems. Data was collected through semi-structured interviews with 45 stakeholders, direct observations of e-governance platforms, and analysis of implementation reports. The findings reveal that strategic technology deployment can significantly improve communication channels between government and citizens, increase public participation in development processes, and strengthen accountability mechanisms. However, successful implementation depends on institutional readiness, human resource capacity, and appropriate regulatory frameworks. This research contributes to understanding how digital transformation can support good governance principles in developing contexts while highlighting implementation challenges that must be addressed for technology-driven administrative reforms to succeed.
Downloads
References
Andersen, K. V., and Henriksen, H. Z., “E-government maturity models: Extension of the Layne and Lee model,” Government Information Quarterly, vol. 23, no. 2, pp. 236–248, 2006.
Bertot, J. C., Jaeger, P. T., and Grimes, J. M., “Promoting transparency and accountability through ICTs, social media, and collaborative e-government,” Transforming Government: People, Process and Policy, vol. 6, no. 1, pp. 78–91, 2012.
Bertot, J. C., Jaeger, P. T., and Grimes, J. M., “Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies,” Government Information Quarterly, vol. 27, no. 3, pp. 264–271, 2010.
Bhatnagar, S., “Public service delivery: Role of information and communication technology in improving governance and development impact,” Asian Development Bank Economics Working Paper Series, no. 391, 2014.
Bovens, M., “Analysing and assessing accountability: A conceptual framework,” European Law Journal, vol. 13, no. 4, pp. 447–468, 2007.
Buffat, A., “Street-level bureaucracy and e-government,” Public Management Review, vol. 17, no. 1, pp. 149–161, 2015.
Dada, D., “The failure of e-government in developing countries: A literature review,” The Electronic Journal of Information Systems in Developing Countries, vol. 26, no. 1, pp. 1–10, 2006.
Dunleavy, P., Margetts, H., Bastow, S., and Tinkler, J., “New public management is dead—long live digital-era governance,” Journal of Public Administration Research and Theory, vol. 16, no. 3, pp. 467–494, 2006.
Fountain, J. E., Building the virtual state: Information technology and institutional change. Washington, DC: Brookings Institution Press, 2001.
Fox, J., “The uncertain relationship between transparency and accountability,” Development in Practice, vol. 17, no. 4–5, pp. 663–671, 2007.
Gant, G., “The concept of development administration,” in Comparative Public Administration: The Essential Readings, E. E. Otenyo and N. S. Lind, Eds. Oxford: Elsevier, 2006, pp. 257–285.
Grimmelikhuijsen, S. G., and Welch, E. W., “Developing and testing a theoretical framework for computer‐mediated transparency of local governments,” Public Administration Review, vol. 72, no. 4, pp. 562–571, 2012.
Heeks, R., “Information systems and developing countries: Failure, success, and local improvisations,” The Information Society, vol. 18, no. 2, pp. 101–112, 2002.
Heeks, R., “Most e-government-for-development projects fail: How can risks be reduced?,” iGovernment Working Paper Series, Paper No. 14, University of Manchester, 2003.
Hood, C., “Accountability and transparency: Siamese twins, matching parts, awkward couple?,” West European Politics, vol. 33, no. 5, pp. 989–1009, 2010.
Krishna, S., and Walsham, G., “Implementing public information systems in developing countries: Learning from a success story,” Information Technology for Development, vol. 11, no. 2, pp. 123–140, 2005.
Layne, K., and Lee, J., “Developing fully functional e-government: A four stage model,” Government Information Quarterly, vol. 18, no. 2, pp. 122–136, 2001.
Macintosh, A., “Characterizing e-participation in policy-making,” in Proceedings of the 37th Annual Hawaii International Conference on System Sciences. IEEE, 2004.
Margetts, H., and Dunleavy, P., “The second wave of digital-era governance: A quasi-paradigm for government on the Web,” Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences, vol. 371, no. 1987, 2013.
Ndou, V., “E-government for developing countries: Opportunities and challenges,” The Electronic Journal of Information Systems in Developing Countries, vol. 18, no. 1, pp. 1–24, 2004.
Norris, P., Digital divide: Civic engagement, information poverty, and the Internet worldwide. Cambridge: Cambridge University Press, 2001.
Schedler, A., “Conceptualizing accountability,” in The Self-Restraining State: Power and Accountability in New Democracies, A. Schedler, L. Diamond, and M. F. Plattner, Eds. Boulder: Lynne Rienner Publishers, 1999.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 International Journal of Economics, Commerce, and Management
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
